Transaction Guide

You can sign up from the "Log In" step with your email address or a supported account. Once you have signed up, you can track your bookings from your account.

You can browse shops, instructors and prices without an account. You need to log in to make a booking, so you can always reach your booking details and documents from your account.

Choose a ski resort and dates to see the shops in that area. Pick the shop and package that suit you and enter the details of the people renting. Check your details on the summary screen; once you complete payment, your request is sent to the shop.

Choose a ski resort and date to see the instructors. Pick the instructor, lesson time and number of people that suit you; once you complete payment, your request is sent to the instructor.

You can pay by card through the secure infrastructure of a licensed payment institution. Your card details are not stored by HemenKayak.

After payment, your request is sent to the shop or instructor. Once your request is approved, your booking is confirmed and you are notified. If your request is not approved, your payment is refunded.

Before you move to payment, your selections, participant details and the total amount are shown on the summary screen. If you see incorrect information, you can go back to the previous steps and correct it.

You are notified when your equipment is ready. You can pick it up at the shop during its opening hours within the rental period. The information you need for pickup is on the booking page in your account.

You can cancel your booking from the booking page in your account. The refund amount depends on when you cancel and on the status of the booking. You can find the details in the Cancellation and Refund Policy.

When your booking is approved, the Preliminary Information Form and the Distance Contract are sent to your email address. You can also reach these documents from the booking page in your account as long as your membership is active. Contracts are stored electronically for the period required by law.

Your personal data is processed in line with the law to carry out membership and booking transactions. You can find details in the Privacy Notice (KVKK).

Yes. You can book for your family or friends from your own account and add the details of the people taking part.

You can reach us from the Contact page about anything related to your booking. Your request is reviewed and, where needed, assessed together with the shop or instructor. In case of a dispute, you can apply to the Consumer Arbitration Committee or the Consumer Court.